REAL SUPPORT

We stay with you. Day and night.

From setup to everyday billing, real people are here to help - by phone, WhatsApp or email. Regular support Monday to Saturday, 10:00 AM - 7:00 PM, and 24×7 emergency support in every plan.

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HOW TO REACH US

Pick the way that suits you

Phone support

+91 94636 32233

Talk to our support team for setup, billing or any problem.

Call now

WhatsApp support

+91 94636 32233

Send a message, screenshot or video of the issue and we'll help you fix it.

Chat on WhatsApp

Email

info@baskit.in

For detailed questions, account requests and business enquiries.

Send email

Training videos

YouTube

Step-by-step videos to learn Baskit at your own pace.

Watch videos
SUPPORT HOURS

When you can reach us

Regular support

Monday to Saturday, 10:00 AM - 7:00 PM

Setup, training, how-to questions, settings and anything else you need help with.

Emergency support

24×7 - every day, day and night

When Baskit stops working because of an app update, a server update or the server being down.

WHAT'S INCLUDED

Support that comes with every plan

Go live in minutes

We help you set up your business, products and devices so you can start billing quickly.

Training

Training videos and guidance for you and your staff.

Regular support

Speak to a person who knows Baskit, Monday to Saturday, 10:00 AM - 7:00 PM.

WhatsApp support

Share screenshots and get answers on the app you already use.

24×7 emergency support

If Baskit stops working due to an app update, server update or server downtime, we help around the clock.

No extra charge

Support and unlimited free updates are part of every Baskit plan.

24×7 EMERGENCY SUPPORT

What counts as an emergency

Emergency support is for when Baskit stops working because of an app update, a server update or the server being down. In these cases, call us any time, day or night.

Baskit stopped after an app update

An update to the Baskit app has stopped it from working on your devices.

Baskit stopped after a server update

A change on the Baskit servers has stopped the app from working.

Baskit server is down

The Baskit server cannot be reached, so the app is not working.

Everything else is regular support

Monday to Saturday, 10:00 AM - 7:00 PM. For example:

  • Printer, scanner or other hardware problems
  • Sign-in or password help
  • Setup, settings and training
  • Questions about bills, stock, reports or GST
  • Data corrections and imports
  • Feature requests and suggestions
HELP YOURSELF

Guides and answers

FAQs

Quick answers to common questions.

Supported hardware

Printers, scanners, cash drawers and more.

Barcode scanner guide

Connect and use a barcode scanner.

Receipt printer guide

Set up a thermal receipt printer.

Download Baskit

Get the app for your device.

Updated every day

How we keep improving Baskit.
FAQ

Questions about support

How do I contact Baskit support?

Call or WhatsApp us on +91 94636 32233, or email info@baskit.in.

What are your support hours?

Regular support is available Monday to Saturday, 10:00 AM to 7:00 PM. Emergency support is available 24×7.

Is support available 24×7?

Emergency support is. If Baskit stops working because of an app update, a server update or the server being down, call us any time, day or night. Everything else - including hardware, sign-in, setup and data questions - is handled during regular hours, Monday to Saturday, 10:00 AM to 7:00 PM.

Is a printer or sign-in problem an emergency?

No. Hardware, sign-in, setup and data issues are handled by regular support, Monday to Saturday, 10:00 AM to 7:00 PM. Emergency support is only for Baskit stopping because of an app update, a server update or server downtime.

Do I pay extra for support?

No. Support is included in your Baskit plan.

Can you help me set up Baskit?

Yes. We help you get started - adding products, connecting printers and scanners, and training your staff.

What should I send when reporting a problem?

Your registered phone number or business name, what you were doing, and a screenshot or short video of the issue.

Need help right now?

Call or WhatsApp our team on +91 94636 32233 - Monday to Saturday, 10:00 AM - 7:00 PM, or any time if Baskit is down.

Call Support Contact Page
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FREE DEMO

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Get a personalized walkthrough of Baskit and see how it can simplify your business.

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Free personalized demo • Quick setup • Expert guidance