Refund Policy

Return & Replacement Policy

Baskit entitles all users who have purchased a product on the Baskit platform to return a product or request a replacement after it has been delivered only if there is an issue with the product.

If you no longer need the item, bought it by mistake or have changed your mind, you may only return the product at the time of delivery. We will not be able to accept return requests for such cases after delivery.

Return Conditions

If your product has been accepted for return or replacement, please keep the product in its original packaging.

In addition, the product must be unused and unwashed, with all tags intact.

• Product must be in its original packaging.
• Product must be unused.
• Product must be unwashed.
• All original tags must remain intact.

Non-Returnable Products

A few products may not be eligible for return and will be marked “Non-returnable” on the product description page.

Customers are advised to check the product description and return eligibility before placing an order.

Product Issues & Feedback

We do our best to make sure you do not face the same issue again and continuously work to improve our services.

As a result, we may pass on feedback to our merchants who provide the products.

For us to investigate a product issue, it is mandatory for you to share images of the items with which you are facing an issue.

Subject to acceptance from the third-party seller of the product, the Company may take back the returned product and grant a credit or refund in lieu of the value of the returned product.

Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.

Complaint Timeline

The timeline to raise a complaint depends on the category in which the product falls.

• Consumable Perishables – 7 days: Meats, seafood, frozen food and FnV, dairy products including milk, eggs and bread, etc.
• Consumable Non-Perishables – 7 days: Groceries and other non-perishable consumable products.
• General Merchandise – 7 days: Electronics, home furnishings, fashion and similar products.
• Freebie Missing Issue – 7 days.
• Entire Wrong Order and MDND – 7 days.
• Other Issues: Insects, fungus, foreign material, expired products and similar issues have no restriction on the complaint timeline.

Duty-Free Sale Complaints

In case of complaints related to items purchased from the Duty-Free sale, the applicable complaint timelines are as follows:

• Consumable perishables: 3 days
• Consumable non-perishables: 7 days
• General merchandise: 15 days

General merchandise includes household and lifestyle items and similar products.

Please note that all perfumes and personal care items are non-returnable and non-refundable.

Please check these items at your doorstep while receiving the order, as we will not be able to accept complaints for such products after delivery.

Refund Timeline

The refund timeline depends on the mode of payment used.

• Payzapp and G-pay: 5–7 working days
• IMPS: 24–48 hours
• Bank – CC/DC/NB: 5–7 working days
• External Wallet: 24–48 hours

Electronics & Cookware

You may request a refund or replacement for Electronics and Cookware products within 7 days of delivery in case there is a quality issue.

This request will only be considered if all original tags and packaging are intact.

Users are also requested to check whether the product seal is intact, meaning it has not been broken, while accepting the order to avoid damage-related complaints after delivery.

After 7 Days

For electronic and cookware products, no returns shall be accepted after 7 days of delivery.

After this period, the user should get in touch with the Brand or Manufacturer with the original invoice provided at the time of delivery from Baskit.

Seller Warranty

A few items listed on Baskit may or may not carry a seller warranty.

For products without a seller warranty, Baskit will provide a basic return policy subject to the applicable terms and conditions.

Refund Method

Refunds, if any, shall be made to the same issuing bank through which the product was purchased.

Cash on Delivery

For cash-on-delivery transactions, the User has the option to receive the refund as cash or have the refund credited to a bank account through NEFT.

For NEFT refunds, the User will need to provide the required bank account details.

Refund Through Original Payment Method

For payments made through electronic means such as debit card, credit card, net banking, wallet or similar payment methods, the refund shall be made using the same payment mode.

Refund Currency

All refunds shall be made in Indian Rupees (INR) only.